What happens if I am not satisfied with the service provided?
At Summers Plumbing Heating & Cooling, customer satisfaction is paramount. If you're not satisfied with the service provided, you can take advantage of our 100% satisfaction guarantee. This commitment ensures that no job is finished until the client is completely happy[0]. Additionally, for certain services, like furnace tune-ups, we offer a "No Breakdown Guarantee." If your system breaks down after a tune-up, we offer a full refund, no questions asked[2].
We believe in resolving concerns effectively and valuing customer feedback, as evidenced by how responsive and professional our technicians, like Patrick, are in ensuring recurring issues are permanently solved[1]. Therefore, if you encounter any service-related issues, we encourage you to contact us directly so we can address your concerns promptly. Our aim is to exceed your expectations, making every interaction a positive experience.
Sources
- [0]https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNJNXZfVklnEAE!2m1!1s0x0:0x687778e8dbcc2dab!3m1!1s2@1:CIHM0ogKEICAgICI5v_VIg%7CCgsIrdmDrAYQoLngaA%7C?hl=en-US
- [1]https://summersphc.com/lafayette/services/plumbing/water-filtration/
- [2]https://www.summersphc.com/lafayette/services/heating/